Easy Product Return
OfficeMakers.com makes customer service our #1 priority. We stand behind every HON product that we sell.
We understand that customer loyalty is built on trust by rendering the best customer service possible along with our efforts to ensure that our Customers get the best price on our outstanding HON office furniture selections.
If your items are damaged, defective or incomplete, a request for a return or refund must be made within 3 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly. Customers are welcome to request a return on applicable items within 30 days of original date of receipt.
Returns for reasons other than damage or an error on the part of OfficeMakers.com or the manufacturer, must be returned via Fedex or UPS with a tracking number. Returns via other freight lines or non-insured carriers will not be accepted.
No Restocking Fees!
Unlike many of our competitors, we do not charge restocking fees. HON office furniture is rated as one of the highest quality office furniture companies in the world. With our high customer satisfaction of HON products, we receive very few returns. And, remember, we are willing to work with you every step of the way to ensure that you place your order correctly. Product must be returned in the original packaging and shipping cartons/crates as when received.
Multiple Chair orders
- When ordering multiple of the same chair. Only one (1) chair of each type can be returned for any reason other than damage or an error on our part. In short, if you are ordering multiple chairs of the same model, and you might not like the chair, please order one chair to inspect before ordering the additional chairs.
- All returned items must have a Return Authorization number issued by OfficeMakers.com prior to shipping. Do not ship your item back without a Return Authorization number or it will not be accepted.
Tips to Avoid Returns
- Measure your room(s). You may send us a diagram of the room if unsure and we will assist you in determining whether the product(s) are a good fit.
- Ask for assistance. We have over 150 combined years off office furniture experience and we will gladly assist you in product selection.
- Recheck all colors, fabrics and finishes.
- Recheck the dimensions of products – desk sizes, credenzas, files, etc.
Customer has 24 hours to recheck orders and cancel or change the order at no cost by contacting OfficeMakers.com. After 24 hours, OfficeMakers.com will commence shipping arrangements and orders cannot be canceled.
In the event damage is apparent at delivery, product should be immediately opened and inspected. If there is hidden damage to the product(s), you need to contact us within three (3) business days. It is imperative you contact customer service at 1.832.250-4269 or email firstname.lastname@example.org so we can arrange to have your product replaced.
Please include a description of damage ( “carton crushed”,” box torn”, etc.). If damage has occurred, the Customer may refuse the product and ask the freight carrier asked to return the product to the point of origination. If any damage is visible, however slight, you should write “Product Damaged” when you sign for delivery.
Please include the following information when returning products:
- Your order number.
- The item number (SKU) of the product(s) you wish to return.
- The reason for the return. For example: Is the item defective or damaged? Was the wrong item shipped?
- The condition of the item: “opened” or “unopened”.*
*The following may not be returned for a refund: Furniture once installed or assembled, items that have been used or items not in their original packaging.